Support
How can we help?
Browse common topics below or contact us directly. We aim to respond to all enquiries within 2 business days.
Account & Login
- Resetting your password
- Changing your display name or email
- Deleting your account
- Issues with Google or Apple sign-in
Assessment & Profile
- Retaking the assessment
- Understanding your axis scores
- Interpreting your Architecture
- Report not loading
Matches & Messaging
- Sending or withdrawing match requests
- Messages not delivering
- Blocking or reporting a user
- Profile sharing and discoverability settings
AI Features
- AI Companion not responding
- Issues with voice report
- Coaching streaks and history
- Weekly AI insights not generating
Privacy & Data
- Requesting a copy of your data
- Exercising your GDPR rights
- Questions about data storage
- Reporting a security concern
Technical Issues
- App not loading or crashing
- Push notifications not working
- Slow performance
- Reporting a bug
Contact Support
For anything not covered in the FAQ, email us directly. Please include as much detail as possible — your account email, what you were doing when the issue occurred, and any error messages you saw.
Response timeWithin 2 business days
Data & privacy requestsHandled within 30 days under GDPR
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